Refund and Returns Policy
Effective Date: 2026/03/31
Thank you for shopping at wholesalevape.shop.
We are committed to providing reliable disposable vape products and a smooth purchasing experience. Please read this Refund and Returns Policy carefully before placing an order.
1. Eligibility for Returns
Due to the nature of disposable vape products, returns are only accepted under the following conditions:
- The item arrives defective or not functioning
- You receive an incorrect item
- The product is damaged during shipping
To be eligible for a return:
- The item must be unused and in its original packaging
- You must contact us within 7 days of receiving your order
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
We do not accept returns or refunds in the following cases:
- Change of mind
- Opened or used products
- Incorrect selection made by the customer
- Damage caused by improper use or handling
3. Refunds
Once your return request is approved:
- The item will be reviewed or inspected (if required)
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Please note:
- Shipping fees are non-refundable unless otherwise stated
- Processing times may vary depending on your bank or payment provider
4. Replacement Policy
For defective or damaged products:
- We may offer a replacement instead of a refund
- Photo or video evidence may be required in some cases
- In certain situations, returns may not be required for replacement approval
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- We are not responsible for lost return shipments
6. Order Cancellations
- Orders can only be cancelled before dispatch
- Once an order has been shipped, it cannot be cancelled
7. Contact Us
If you have any questions regarding your order or this policy, please contact us:
Email: joetan067@gmail.com
Website: https://wholesalevape.shop
WhatsAPP:+86 13877242127
Important Notice
All products sold on this website are intended for adult users only (18+) and must comply with applicable laws in your country or region.
Vaping products may contain nicotine, which is an addictive substance.
